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Privacy Policy

This privacy notice explains how Steve Hilliard Hairdressing looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

TOPICS:

  • What information we collect about you
  • How information about you will be used
  • Marketing
  • Employment
  • How long your information will be kept for
  • Where your information is kept
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy notice
  • How to contact us
WHAT INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you book an appointment for a service or treatment, visit the salon or barbershop for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

HOW INFORMATION ABOUT YOU WILL BE USED

In law, we are allowed to use personal information, including sharing it outside the salon/ barbershop, only if we have a proper reason to do so, for example:

  • To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
  • When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
  • When you consent to it: we will always ask for your consent to hold and use health and medical information.

We will therefore share your information with:

  • Providers of our salon Steve Hilliard hairdressing software
  • Suppliers of our website Steve Hilliard Hairdressing.

We have rigorous data protection and security policies in place with all our suppliers.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

MARKETING

We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.

If you have consented to receiving marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

EMPLOYMENT

The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.

HOW LONG YOUR INFORMATION WILL BE KEPT FOR

Unless you request otherwise, we will keep your information to contact you for a maximum of 1 year from your last visit to Steve Hilliard Hairdressing.

Information about unsuccessful job applicants will be deleted after four months.

See our data retention policy for further information, including employee data.

WHERE YOUR INFORMATION IS KEPT

Your information is stored within the European Economic Area on secure servers provided by Shortcuts. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.

If you would like a copy of some or all of your personal information, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

See our cookies policy here

OTHER WEBSITES

Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.

CHANGES TO OUR PRIVACY NOTICE

We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 25-5-2018

HOW TO CONTACT US

Please contact us if you have any questions about our privacy notice or information we hold about you:

  • By email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Or write to us at 168 Barton Road,Luton,Bedfordshire LU3 2BE

You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern:

www.ico.org.uk/concerns/handling

Our Terms & Conditions

There is a booking fee charged for any new clients and any large colour appointments for any clients. This is to secure your appointment. We require 24 hours' notice for any cancellations, and booking fees will be non-refundable.

There is a charge of £20 for consultations, which will be redeemable against any service. If you decide not to proceed with your service, this fee is refunded to you.

We appreciate that sometimes circumstances change, and you may not be able to keep your appointment. If that happens, we ask that where possible, you provide us with 24 hours’ notice.

In certain circumstances, we reserve the right to charge 50% of the booked service. At your hairdresser's discretion, there may be an additional charge for long or thick hair on any service.

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Call us

Luton Hair Salon
01582 598028 / 01582 504839

Ampthill Hair Salon
01525 406369 / 01525 841758

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Email us

Luton Hair Salon
This email address is being protected from spambots. You need JavaScript enabled to view it.
Mon: Closed
Tue: 0900-1800
Wed: 0900-2000
Thur: 0900-1930
Fri: 0900-1800
Sat: 0900-1700

Ampthill Hair Salon
This email address is being protected from spambots. You need JavaScript enabled to view it.
Mon: Closed
Tue: 0900-1800
Wed: 0900-1800
Thur: 0900-1930
Fri: 0900-1730/1900
Sat: 0830-1630

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